Frequently Asked Questions

WHAT ARE MY SHIPPING OPTIONS?

Item	Product Examples	Shipping Method	Handling Time	Transit Time
Small Packages	Single Stools, Trolleys, Supplies, etc.	Ground	2 Business Days	3-5 Business Days
Large or Fragile Packages	Office Desks, Tables, Large Quantity Chairs, etc.	LTL Freight	3 Business Days	3-5 Business Days

 
For Freight delivery, the carrier will contact you by phone to set up a delivery date and time. Please be aware that you must be available for the call from the freight carrier.  If the carrier is not able to reach you, they will return the item to us and you will be charged a 25% restocking fee and the return freight charge.

RETURNS

We stand behind all of our products with a Satisfaction Guarantee. If you're not 100% satisfied with your purchase, we will work with you to find a better fit. Or, we’ll simply refund your purchase – no questions asked (though some restrictions do apply, which are outlined in detail in our policy details below.)
Read below to understand Our Return Policy in three simple guides: Authorization, Eligibility & Applicable Fees

1. Authorization 

All returns must be authorized by Madison & Park. Any return without our prior knowledge will not be accepted and a refund will not be issued. Here’s how to receive authorization:

• Contact us with your order number, email us at

  sales@madisonandpark.us

• One of our Service Representatives will contact you to get the information we need to authorize and process your return.

We would also appreciate any related photos or videos so that we can better understand the issue you had with your purchase. Once the return merchandise has been received, Madison & Park will issue a refund and/or credit, which will be processed within 7 business days.

2. Eligibility

New and unused products in their original packaging are eligible for a full refund if sent back to Madison & Park within 30 days of the day the product was delivered to your location. Returns after 30 days of the receipt of your shipment will not be accepted. Custom items, clearance products, and special orders are not eligible for returns. Products that have been installed or used are ineligible for returns/exchanges. Partial refunds are not available for partial kits – the full kit with all related parts must be included to be eligible for a refund.

3. Fees & Liability

All returned products will be subject to inspection and may be subject to additional fees. Returned product without its original packaging will be subject to a minimum restocking fee of 25%. If item(s) are returned damaged or not in the original packaging, an additional 10% fee will be assessed to cover those costs.

Original shipping charges are non-refundable, and Madison & Park is not responsible for any expenses incurred in the return process, including freight charges. All processing fees on returned items that were originally paid through the use of financing will be collected upfront before a return authorization number will be issued. 

If an item was originally shipped by freight, it must also be returned by freight – you will need to prepare the return in the original box and it must be strapped to a pallet. If you have questions about this process, we are available during business hours to offer assistance.

Shipping Address for Returns:

Madison & Park: Returns Department
1036 S Jupiter Rd, Ste 200
Garland, TX 75042

 

WARRANTY POLICY

Shop with a piece of mind. Every product offered by Madison & Park is covered by a limited parts warranty that begins the same day the product is delivered. If anything does not work as intended within our warranty terms, we will resolved the issue with either replacements parts, replacement of complete units, a refund, or warranty repair services.